This privacy policy (“Policy”) sets out how we, Electrozad Supply Company Limited, collect, use, disclose and protect any information, including personal information (information about an identifiable individual), you give us as you use one of our website(s) or application(s) (collectively referred to as the “Platform”). By using the Platform, you consent to our collecting, using and disclosing of such information in accordance with this Policy, strictly for the purposes stated hereunder and any other purpose that is specified or self-evident at the time any specific information is collected. If you do not agree with anything in this Policy, you must stop using the Platform.
1. INFORMATION WE COLLECT
1.1 Automatically collected technical and tracking information When you use our Platform, we automatically receive certain information concerning the device you are using, such as the internet protocol (IP) address, browser and operating system. We also automatically collect information through cookies. Please see section 7 for more details.
1.2 Information collected upon request If you purchase something using the Platform, we must collect the information necessary to process, invoice and ship your order and provide customer service. Such information may include: • Name • Contact information, including phone numbers and civic and email addresses • Shipping and billing information, including credit card information. If you create an account on the Platform, we will collect information as set forth in the account creation form for the purposes of identification and protection of your account. From time to time, we may also ask for other information to help us better understand the users of our Platform. This allows us to improve our products and services offering as well as the customer experience. You are free to provide this information or not.
2. WHAT WE DO WITH THE INFORMATION WE COLLECT We use the information we collect for the following purposes, depending on the circumstances: • Processing and invoicing of orders; • Processing of payments; • Shipping and delivery or return of a product; • Technical support and customer service; • Internal record keeping (including for legal, fiscal and accounting purposes); • Customization of the experience on the Platform according to personal interests; • Direct marketing (information about our stores, new products, promotions, events and other updates) in compliance with Canada's anti-spam legislation and regulations; • To analyse our customer’s interests, choices and preferences in order to improve or better market our products and services. From time to time, we may also use your information to contact you by email, phone, fax or mail for customer surveys and market research purposes. When doing so, we will comply with Canada's anti-spam as well as telemarketing and unwanted call legislation and regulations, as applicable. Access to personal information is limited to personnel who need the information to perform their duties.
3. DIRECT MARKETING When you provide information on the Platform, we may ask you if we can use the specific information to send you promotional information about us or third parties we think you may find interesting. Whether you agree or disagree, you can change your mind at any time by writing to or emailing us at [email protected].
4. THIRD-PARTIES We will disclose personal information only to trusted third parties and to carry out the specific purposes for which it was collected, as stated (or self-evident) in this Policy or at the time of collection. In particular, we may share personal information with trusted partners or suppliers who act for us for the following purposes: • To data hosting service providers, to enable us to collect, use, analyze, store, secure or otherwise process information (including personal information) in the course of our activities; • To physical or electronic mail service providers, to communicate with you; We may also disclose personal information to comply with applicable laws and regulations, to respond to a subpoena, a search warrant or other lawful request for information we receive, or to protect our legitimate interests or assert our rights. For example, we may disclose your personal information if you violate the terms and conditions applicable to the Platform, in order to assist us in the application and enforcement thereof. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect of the information we are required to provide to them for your purchase-related transactions. Please note that all direct payment gateways adhere to the requirements set by Payment Card Industry Data Security Standard (PCI-DSS) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by them. Certain providers we use may be located outside Canada. Your information may therefore become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. We are not responsible for third-party service providers’ data security practices.
4.1 Microsoft Azure Please note that we may use Microsoft Azure cloud computing services to operate the Platform. You may find their Privacy Policy here: https://privacy.microsoft.com/en-gb/privacystatement.
4.2 Third-Party Cookies The Platform may make use of certain third-party cookies. Please see section 7 for more details.
4.3 Business Transactions For the purposes hereof, a business transaction refers to the purchase, sale or other acquisition or disposition of an organization or a part of an organization, or any of its assets; a merger or amalgamation of two or more organizations; a loan or other financing transaction; the creation of a security interest in any assets or securities of an organization; or a lease or licensing transaction with respect to any asset of an organization. In the event of a prospective business transaction with third parties, we may transfer to such third parties any information, including personal information, if and only to the extent such information is necessary (i) to determine whether to proceed with the transaction, and (ii) if we decided to proceed with the transaction, to complete it. With any party to whom we transfer personal information in the context of a prospective business transaction, we will enter into an agreement whereby the party receiving personal information is required (i) to use and disclose that information solely for purposes related to the transaction, (ii) to protect that information by security safeguards appropriate to the sensitivity of the information, and (iii) if the transaction does not proceed, to return that information to the organization that disclosed it, or destroy it without delay. Finally, please note that if we are acquired by or merge with another organization, your information may be transferred to the new owners or the new organization resulting from the merger. In any event, it shall be used and disclosed solely for the same purposes for it was collected, permitted to be used or disclosed before the transaction was completed.
5. RETENTION OF PERSONAL INFORMATION We retain personal information for as long as necessary to fulfill the purposes for which it was collected or comply with the law. Afterward, the information is anonymized or securely deleted. Should you delete your account, please note that we may retain your information as required for legal, fiscal and accounting purposes, or as required to assist us in the enforcement of this Policy and any other terms and conditions applicable to the Platform.
6. SECURITY We follow generally accepted industry standards to protect your personal information against being inappropriately lost, misused, accessed, disclosed, altered or destroyed. However, please note that no method of transmission over the Internet or electronic storage is ever completely secure. We therefore cannot guarantee infallible protection, only our firm commitment to protecting your information as described herein.
7. COOKIES AND OTHER TRACKING TECHNOLOGIES We and our service providers may use cookies and similar technologies to collect usage and browser information about how you use our Platform. The technologies we use for this automatic data collection may include cookies and web beacons that permit us to verify system and server integrity and generate statistics around the popularity of certain content. We process the information collected through such technologies, which may include or be combined with personal information, to help operate certain features of our Platform, to enhance your experience through personalization, and to help us better understand the features of our Platform that you and other users are most interested in. Website Delivery and Appearance – We may use third party providers to enable certain customer interaction opportunities, content delivery (like audio or video), or other service capabilities. Examples include, but are not limited to, the following functionality: · Content Delivery: We partner with service providers to host our Platform and deliver specific content in support of our services. For example, we use YouTube to deliver specific content delivery like audio and video. For more information about how YouTube collects and uses your data, visit Google’s Privacy Policy. To power on-site search, we use Bloomreach. For more information about how Bloomreach collects and uses your data, visit Bloomreach’s Privacy Policy. · Customer Interaction: We enhance our customer interactions by offering features like Google Maps to find our locations. Each of these offerings are governed by the terms, conditions, and policies of the underlying service provider. For example, please see Google Maps/Google Earth Terms of Service and Google’s Privacy Policy for more information on how that feature operates. Website Analytics and Session Replay – We use analytics and session replay services, that use cookies and other technologies that collect your personal information, to assist us with analyzing our Platform traffic and usage to optimize, maintain, and secure our Platform and inform subsequent business decisions (including, e.g., advertising). These include, but are not limited to, the following third-party services: · Google Analytics: To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data from sites or apps that use our services.” You may download the Google Analytics Opt‑out Browser Add‑on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites. · Twilio: To learn more about how Twilio uses data, visit Twilio’s Privacy Policy. Interest-Based Advertising – We may also allow or enable third parties to collect personal information to provide their interest-based advertising on behalf of our products and services, or their own. Interest-based advertising occurs when advertisements are shown to you based on information collected from your online interactions over time and across multiple websites, devices, or online services that you visit or use. Some companies may engage in cross- context behavioral advertising to predict your preferences and show you advertisements that are most likely to be of interest or relevant to you. We do not control these third parties’ collection or use of your information for these purposes, or the opt-out options they may individually offer you via their terms, conditions, and privacy policies. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. Examples of the third-party service providers we engage to serve interest-based advertisements include Choozle, LinkedIn Ads, Marketo, Meta Ads, and Microsoft Advertising. Cookie Choices – To manage your preferences with respect to these technologies, you can: · Click “Manage Cookies” on our Platform or customize your browser settings to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable certain cookies, please note that some parts of our Platform may not function properly. These settings may be lost and require reconfiguration if you delete your cookies. · Review and execute any provider-specific instructions to customize your preferences or opt-out of certain processing, including interest-based advertising, by third party service providers. For example, to opt-out of this type of advertising by LinkedIn, customize your ad preferences, or limit LinkedIn’s collection or use of your data visit your LinkedIn account or access LinkedIn’s Privacy Policy to learn more about how to exercise your rights. If you require more information in this regard, please see Section 10 to find out how you may contact us.
8. LINKS TO WEBSITES OR APPLICATIONS OF THIRD PARTIES Certain links on the Platform may direct you to websites or applications outside the Platform operated by third parties. We assume no liability with respect to the privacy practices of third parties. It is your responsibility to read such third parties’ privacy policies or enquire about their privacy practices. After you leave our Platform or are redirected to a third-party website or application, this Policy and any other terms and conditions applicable to the Platform no longer govern.
9. CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Platform. If we make material changes to this Policy, we will notify you by e-mail (if you have given us your e-mail address). Otherwise, all visitors will see a notice of the material changes upon accessing the Platform within (30) thirty days prior to such changes taking effect. If you disagree with any of the changes made to this Policy in the future, you must delete your account (if you have one) and stop using the Platform.
10. QUESTIONS AND CONTROL OVER YOUR PERSONAL INFORMATION If you provide personal information and change your mind later on, you may withdraw your consent for the continued collection, use or disclosure of your information, at anytime, by contacting us in writing at the email or civic address provided below. In certain instances, we will nevertheless have to retain your information to protect our legitimate interests or comply with our legal obligations. You may also request to know what the personal information we hold about you. Such request must be made in writing and sent to the email or civic address provided below. A small fee will be payable. If you believe any information we are holding on you is incorrect or incomplete, please notify us in writing as soon as possible, using the address provided below. We will promptly correct any information found to be incorrect. To access, correct or delete any personal information we have about you, modify your consent, register a complaint or enquire about our privacy practices, please contact us in writing at [email protected] or by mail at:
Electrozad Supply Company Limited
2900 Jefferson Blvd
Windsor (ON) N8T 3J2
